Privacy Policy
Effective date: May 13, 2025
1. Who We Are
OBX Home Services (operating as OBXServicePro) is a home repair and maintenance company serving Hatteras Island, NC — including Avon, Buxton, Frisco, and Hatteras Village. Our website is obxservicepro.com. You can reach us at hello@obxservicepro.com or by calling (252) 581-8325.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address when you submit a contact or job request form
- Service location and description of your repair or maintenance need
- Phone number when you call or text us directly
We may also collect basic usage data (pages visited, browser type) through standard web analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and schedule jobs
- Send appointment confirmations, reminders, and follow-ups via SMS or email
- Request reviews after a completed job
- Improve our services and communications
4. SMS Messaging
By providing your phone number and contacting OBX Home Services — whether by phone, web form, or text — you consent to receive SMS messages from us related to your service request. These messages may include job confirmations, appointment reminders, quote follow-ups, and post-job check-ins.
- Message frequency: Message frequency varies based on your service activity. You may receive up to 5 messages per service request.
- Message and data rates may apply. Standard carrier rates apply to all SMS messages.
- To opt out: Reply STOP to any message at any time. You will receive one confirmation message and no further texts.
- For help: Reply HELP or contact us at (252) 581-8325.
5. No Sale or Sharing of Mobile Numbers
We do not sell, rent, share, or disclose your mobile phone number to any third party for marketing purposes. Your phone number is used solely to communicate with you about your service requests with OBX Home Services.
6. Data Retention
We retain your contact information for as long as necessary to fulfill your service requests and for reasonable business record-keeping. You may request deletion of your information at any time by contacting us at hello@obxservicepro.com.
7. Third-Party Services
We use third-party tools to manage communications and operations, including GoHighLevel (CRM) and Twilio (SMS/voice). These providers process data on our behalf and are contractually bound to protect your information. We do not sell your data to any third party.
8. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.
9. Contact Us
Questions about this policy? Reach us at hello@obxservicepro.com or (252) 581-8325.